Miller Environmental Group
Taking Safety to the Next Level
with MyMomentum
Background
Safety Was Always a Core Value
Miller Environmental Group (MEG) was incorporated in 1971 to service the utility, transportation, and petrochemical industries. Through growth and diversification MEG has remained at the forefront of the environmental industry. Their client base includes petroleum companies, insurance companies, chemical manufacturers and processors, utility companies, aviation service companies, railroads, governmental agencies, and many Fortune 500 companies.
At MEG, safety isn’t just their top priority—it’s a core value that drives every aspect of their operations. Known for their commitment to excellence in environmental services, the company
has always strived to maintain a safe and compliant workplace, benefiting both their employees and their customers.
However, even the best safety programs can improve and drive deeper employee engagement, leveraging innovative tools and programs to foster an interdependent safety culture. John Doerre, Vice President, EHS and Compliance, knew there was an opportunity to improve MEG’s safety performance and was determined to find the right solution. This is where MyMomentum, a cutting-edge cloud- based safety management platform, came into play.
Challenges
Integrating Safety Into Operations
Prior to implementing MyMomentum, MEG faced several challenges common to every industrial company:
Cumbersome Incident Reporting and Inspections
Insufficient Behavior-Based Safety Observation Program
Inconsistent Employee Buy-In
Solution
Leverage Simple-to-Use Platform
As the EHS leader, John and his team actively pursued an innovative solution and determined MyMomentum to be the comprehensive safety management system they could leverage to take the MEG EHS program to the next level. It also gave them the platform upon which they could build their innovative SafetyScan program. A company-wide initiative that puts all field employees on MyMomentum and sets Key Performance Indicators related to real-world safety observations.
According to John, “the goal here was to make it even easier to ‘see something and say something’, whether it be a negative or positive. The use of the MyMomentum QR Code sticker was not limited to hard hats. We have them posted on tablets, in common areas and even in the cab of the trucks.”
Implementation
Get Everyone on the Same Page
Implementing SafetyScan required more than just new tools and stickers —it necessitated a cultural shift within the organization. John and his team worked diligently to ensure that every employee understood the purpose and benefits of the new system. Key to this understanding was ensuring employees this was not a punitive or disciplinary thing, but a way to get employees to stop and
think about safety. The following features of MyMomentum allowed MEG to drive SafetyScan and fundamentally changed the way the company fostered a safe workplace.
Incident Reporting and Inspection Tool:
MyMomentum provided Miller Environmental with a powerful tool to manage and streamline incident reporting and inspections. Front-line managers now had the ability to report issues on the spot.
This feature alone significantly improved their ability to seamlessly track and address safety issues in real-time.
QR Code-Based Linking System:
Truly the backbone of SafetyScan. By integrating QR codes into their safety program, Miller Environmental transformed their approach to integrating operations and safety. Each employee received a QR code on their hardhat, facilitating easy access for other employees to create safety observation reports, enabling real-time feedback and coaching.
Behavior-Based Safety Observation Program:
MyMomentum allowed the MEG safety team to launch a comprehensive safety observation program categorized into three areas:
Fist Bumps / Coaching
Positive recognition for employees who exhibit save behaviors.
Near Misses / Close Calls
Learning opportunities from avoided dangers.
Feedback / Hazard Recognition
A proactive channel for employees to report concerns directly to the EHS team.
Results
What Gets Measured Gets Improved
The implementation of MyMomentum led to dramatic and measurable improvements in Miller Environmental’s safety performance. According to John, “we have dramatically cut our recordable injuries and have seen a significant increase in employee engagement.” “In all my years, I have never seen something so effective at engaging employees and driving down injuries.”
Launched in August of 2022, SafetyScan has yielded the following results:
Through May 2024, MEG employees have done 5675 total Safety Observations, including:
Fist Bumps
1,261 instances of positive reinforcement
Near Misses
861 close calls avoided
Hazard Recognition
3,553 workplace hazards identified
John Doerre, Vice President, EH&S and Compliance at Miller Environmental, shared his insights on the journey:
